Shipping policy

Shipping Policy

Thank you for shopping with Mads & Abby. We are so grateful for your support and are committed to getting your order to you as quickly as possible.

All orders are processed and shipped within 1–4 business days after your purchase is placed. Once your order ships, you will receive a confirmation email with tracking information.

Shipping Details

• Orders are shipped through trusted carriers such as USPS and UPS.
• Please allow 1–3 business days for tracking information to update after your shipping confirmation email is sent.
• Delivery times may vary depending on carrier delays, holidays, or weather conditions.

Carrier Responsibility

Once your package has been shipped and accepted by the carrier, it is no longer under our control. While we do our best to ensure timely processing, Mads & Abby is not responsible for:

• Shipping delays caused by USPS or UPS
• Lost, stolen, or damaged packages after they have been shipped
• Packages marked as delivered by the carrier

If your package is lost, delayed, damaged, or marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim or request assistance.

Address Accuracy

Please double-check your shipping address before placing your order. Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for packages returned to us due to incorrect, incomplete, or undeliverable addresses entered by the customer. If a package is returned, additional shipping charges may apply to resend the order.

Questions

If you have any questions about your order, please feel free to contact us at shopmadsandabby@gmail.com. We are always happy to help.

Every order is packed with care and gratitude — thank you for supporting our family dream.