Refund policy

Returns & Store Credit

Thank you for shopping with Mads & Abby. As a small business, every order means so much to us, and we truly appreciate your support. We want you to love your purchase, but if something doesn’t work out, we’re here to help.

We offer store credit only for eligible returns. We do not offer refunds to the original form of payment.

To be eligible for store credit, items must be:

• Returned within 7 days of delivery
• Unworn, unwashed, and unaltered
• In original condition with tags attached
• Free of makeup, deodorant, perfume, smoke, pet hair, or any signs of wear

Items that do not meet these requirements may be denied and returned to sender.

Final Sale Items

The following items are final sale and cannot be returned:

• Sale or discounted items
• Accessories
• Swimwear
  
• Activewear

All items that are not eligible for return will be clearly marked on the product listing as “Final Sale — No Returns or Exchanges.” Please review product descriptions carefully before purchasing.

Return Process

To request a return, please email us within 7 days of receiving your order at shopmadsandabby@gmail.com with your order number and item(s) you’d like to return. Once approved, items must be shipped back within 7 days.

Return shipping costs are the responsibility of the customer unless an item arrives damaged or incorrect.

Damaged Items

If you receive an item that is damaged, please contact us within 2 days of delivery with photos of the item and packaging so we can make it right.

A Note from Us

As a small boutique, we carry limited quantities and carefully curated collections. Because of this, we are unable to accommodate traditional refunds like larger retailers. We appreciate your understanding and support as we continue building something special.

Every order at Mads & Abby is packed with care and gratitude — thank you for supporting a family dream.